Zowie is an AI-powered customer service platform that automates responses and streamlines support operations for ecommerce businesses. The system learns from your existing customer interactions, knowledge base, and brand voice to provide instant, accurate responses across multiple channels including chat, email, and social media. By connecting with popular platforms like Shopify, Zendesk, and Intercom, Zowie integrates smoothly into your current workflow while handling up to 60% of common customer questions automatically.
For businesses looking to scale their customer service operations efficiently, Zowie offers a practical solution that reduces response times by 67% and increases agent productivity by 1.5x. The platform’s AI technology recognizes customer buying signals and can boost sales conversion rates by up to 40%, making it valuable for both support and sales teams. With support for 175 languages and built-in analytics, it’s particularly useful for growing companies serving international markets.
The Zowie Inbox feature gives support teams a unified workspace to manage all customer conversations, with smart routing and AI-assisted response suggestions to help agents work more effectively. Managers can track performance metrics in real-time and identify areas for improvement, while the system continuously learns from interactions to provide better automated responses over time.