Last updated: June 13, 2025
Carter & Custer, LLC (“Company”, “we” or “us”) operates a membership-based Slack community called “CTRL + ALT + BUILD” (“Service”) from which you may purchase membership subscriptions (“Membership Products”).
These Terms of Service apply to the content and functionality of our Service, and to the Membership Products. These Terms of Service govern your access to and use of our membership community and related services.
1. Information that you provide to us
You may give us information about yourself when you subscribe to our Service. Our Privacy Policy explains our practices with respect to that information. We may need to send you email and text messages in order to, for example, verify your identity, provide you with important information about your membership, or deliver community updates. You authorize us to send those messages when you subscribe to our Service and provide your contact details. Standard text or data charges may apply to text messages. Where offered, you may disable text message notifications by responding to any such message with “STOP”, or by following instructions provided in the message. However, by disabling text messaging, you may miss important community announcements and updates.
2. Intellectual Property
As between you and Carter & Custer, LLC, Carter & Custer, LLC and its licensors exclusively own all rights, title, and interest in the patents, copyrights (including rights in derivative works), moral rights, rights of publicity, trademarks or service marks, logos and designs, trade secrets, and other intellectual property embodied by, or contained in the Service (collectively, “Company IP”). Company IP is protected by copyright, trade secret, patent, and other intellectual property laws, and all rights in Company IP not expressly granted to you in these Terms of Service are reserved.
You may choose to or we may invite you to submit comments or ideas about improvements to the Service or our community (“Ideas”). If you submit an Idea to us, we will presume that your submission was voluntary, unsolicited by us, and delivered to us without any restrictions on our use of the Idea. You also agree that Carter & Custer, LLC has no fiduciary or any other obligation to you in connection with any Idea you submit to us, and that we are free to use your Ideas without any attribution or compensation to you.
3. Access to Service & Fulfillment
Carter & Custer, LLC grants you a limited, revocable, non-exclusive, non-transferable license to access the Service. This license does not include a right to redistribute or resell any content or information from the community. Your permissions and/or licenses are automatically terminated by any unauthorized use.
At the time of purchase, you will receive a confirmation email as well as information about how to access the product or service in which you recently purchased. This email will contain all necessary information that is required to immediately access your purchase. Should you incur any troubles, reply to this email and a customer support agent will reply to you.
4. Membership Products and Specifications
Details of the membership products available for purchase (“Membership Products”) are as follows:
- Annual Membership: $997 per year, billed annually
- Quarterly Membership: $350 per quarter, billed every three months
All features, content, specifications, and prices of membership products described are subject to change at any time with notice. By placing an order, you represent that you will use the membership community only in a lawful manner and in accordance with these terms.
5. Subscriptions
a. Subscription terms. We offer membership subscriptions to our CTRL + ALT + BUILD community. By purchasing a subscription, you are agreeing to automatic recurring billing at the intervals specified for your chosen membership level (annual or quarterly).
b. Free trials and promotional periods. If a subscription commences with a free trial or a promotional period, you will have the right to cancel the subscription prior to the end of the trial or period. If we do not provide you with an online cancellation mechanism, then you may exercise this cancellation right by contacting us. We will email you prior to the end of the free trial or promotional period to remind you that the trial or period is coming to an end, and to give you an opportunity to cancel before the commencement of the paid period. If you do not cancel, we will bill you at the end of the free trial or promotional period.
c. Automatic Renewal. Your subscription will automatically renew at the end of each billing cycle (annual or quarterly) unless you cancel prior to the renewal date. You will be charged the then-current subscription fee.
d. Cancellation. You may cancel your subscription at any time by contacting us directly. Cancellation will take effect at the end of your current billing period, and you will retain access to the community until that time. Please note: We do not offer refunds for any reason, including partial billing periods.
6. Your account
We require that you create an account to access the Service. You must provide accurate information about yourself when you create an account and ensure that you update us if that information changes. You must ensure that your login details remain confidential. You are responsible for any activity, including any purchases made, under your account. We reserve the right to terminate your account at any time and for any reason.
7. No Refunds Policy
ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS FOR ANY REASON. This includes but is not limited to:
- Partial billing periods if you cancel mid-cycle
- Dissatisfaction with the Service
- Inability to access the Service due to technical issues on your end
- Changes to your personal circumstances
By subscribing to our Service, you acknowledge and agree to this no-refunds policy.
8. Community Guidelines and Conduct
As a member of our community, you agree to:
- Treat all members with respect and professionalism
- Not share login credentials or access with non-members
- Not screenshot, record, or otherwise redistribute community content without permission
- Follow all posted community guidelines and rules
- Not engage in spam, harassment, or disruptive behavior
Violation of these guidelines may result in immediate termination of your membership without refund.
9. Sanctions and Export Policy
You may not use the Service in or for the benefit of a country, organization, entity, or person embargoed or blocked by any government, including those on sanctions lists identified by the United States Office of Foreign Asset Control (OFAC).
10. No Warranties
We provide the Service and Membership Products “as is” and “as available”, without any express, implied, or statutory warranties of title, merchantability, fitness for a particular purpose, noninfringement, or any other type of condition, warranty or guarantee. No data, documentation or any other information provided by Carter & Custer, LLC or obtained by you from or through the Service creates or implies any warranty from Carter & Custer, LLC to you.
Carter & Custer, LLC disclaims any knowledge of, and does not guarantee: (a) the accuracy, reliability, or correctness of any information provided through the Service; (b) that the Service will meet your specific needs or requirements; (c) that the Service will be available at any particular time or location, or will function in an uninterrupted manner or be secure; (d) that Carter & Custer, LLC will correct any defects or errors in the Service; or (e) that the Service is free of viruses or other harmful code.
Nothing in these Terms of Service operates to exclude, restrict or modify the application of any implied condition, warranty or guarantee, or the exercise of any right or remedy, or the imposition of any liability under law to the extent that doing so would: (a) contravene that law; or (b) cause any term of this agreement to be void.
11. Limitation of Liability
Under no circumstances will Carter & Custer, LLC be responsible or liable to you for any indirect, punitive, incidental, special, consequential, or exemplary damages resulting from your use or inability to use the Service or for the unavailability of the Service, or for lost profits, personal injury, or property damage, or for any other damages arising out of, in connection with, or relating to these Terms of Service or your use of the Service, even if such damages are foreseeable.
You agree to limit any additional liability not disclaimed or denied by Carter & Custer, LLC in relation to the Service and Membership Products, to your direct and documented damages; and you further agree that under no circumstances will any such liability exceed in the aggregate the amounts paid by you to Carter & Custer, LLC during the three-month period immediately preceding the event that gave rise to your claim for damages, and USD $100.
These limitations on our liability to you will apply regardless of the legal theory on which your claim is based, including contract, tort (including negligence), strict liability, or any other theory or basis.
12. Disputes
a. Binding Arbitration: In the event that there is a dispute, claim or controversy arising out of or relating to statutory or common law claims, the breach, termination, enforcement, interpretation or validity of any provision of these Terms of Service, but specifically excluding any dispute principally related to either party’s intellectual property (which such dispute will be resolved in litigation before the appropriate court in California), will be determined by arbitration in Los Angeles, California before a single arbitrator. The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules.
b. Service of Process: Each party hereby irrevocably and unconditionally consents to service of process through personal service at their corporate headquarters, registered address, or primary address (for individuals or sole proprietors).
c. Class Waiver: To the fullest extent permitted by law, each of the parties agrees that any dispute arising out of or in connection with these Terms of Service, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action.
13. Applicable Law
By using the Service, you agree that the laws of the state of California, USA, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Carter & Custer, LLC.
14. Modification and Severability
We have the right to change or add to the terms of these Terms of Service at any time, solely with prospective effect, and to change, delete, discontinue, or impose conditions on use of the Service by posting such changes on our website or by notifying members directly. You can access a copy of the current version of these Terms of Service at any time.
15. Contact Information
Carter & Custer, LLC
15766 LA FORGE ST #118
WHITTIER, CA 90603
For questions about these Terms of Service or to cancel your subscription, please contact us at [email protected]
By subscribing to CTRL + ALT + BUILD, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.