Crazy Egg is a web optimization tool that provides heatmaps, session recordings, A/B testing, and surveys to better understand customer journeys and enhance the user experience on websites. It aims to improve engagement, conversion rates, and track errors, integrating with services like Shopify and WordPress. The platform is useful for agencies, e-commerce, education, and enterprises aiming to refine their online presence. Features include Snapshots, Recordings, CTA analysis, Traffic Analysis, and Errors Tracking. The site offers a free trial and stress-free setup with team collaboration capabilities.