AptEdge is an AI-powered platform designed to enhance technical support for B2B software companies. It streamlines support processes by connecting in-product activity with dispersed support knowledge, enabling faster resolutions of complex software issues. AptEdge integrates with existing tools like Zendesk, Salesforce, and Slack, facilitating a seamless workflow enhancement rather than replacement. With features like AI-driven knowledge creation, answer AI, and issue insights, AptEdge empowers support engineers to solve cases rapidly, reducing resolution time by 40%. The platform also improves customer experience by delivering instant answers, minimizing the need for back-and-forth support interactions. Trusted by over 100 technical support teams, AptEdge is SOC 2 Type II compliant, ensuring enterprise-grade security. It offers a comprehensive suite of resources including blogs, guides, and whitepapers, aimed at scaling technical support with AI and human expertise, ultimately boosting customer satisfaction and productivity.